Pick up was speedy and drop off was even faster. No wait time for the shuttle to and from the airport. Service was friendly and cost was affordable. I was charged the exact amount promised when reserving the car. I would absolutely rent with Payless again in the future when traveling.
The incident happened at 7am on September 5th, 2017, upon returning the car. If someone from the company let's me know that something was actually done about this, then I'll change my review to 5 stars.
My family has rented from Payless probably 30 times in the last few years. I should and would leave them 5 stars because I've actually had mostly good experiences and no problems. But I was so disappointed in the last time that I went, that I want nothing to do with the company anymore. The guy at the counter was an absolute jerk. I was charged more than verbally quoted (though it was written in paper if I would have looked closer, so that was my fault). But I trusted that if someone told me a price verbally I don't need to look over the contract thoroughly. When I tried to explain that, all he did was repeatedly insist that it was my fault. He finally sent me away and said he wouldn't talk to me anymore. It was only a matter of $30, but I guess it was that important for him to be right and lose a good customer. Someone later reached out to me and assured me that the matter would be dealt with, but that's worthless to me, unless I know that it actually happened and that they give me some type of credit.
Edit: dropped to one star. Their customer service is TERRIBLE, and their rates are higher than on airport locations. Ended up turning in the car and renting elsewhere after a few days of renting from Payless.
nice car and friendly staff. it was a little confusing at first getting to the lot bc you have to wait for them to come pick you up but then you get their an they help you immediately helping you an getting you the best deal. very pleased with the price compared to other car rentals. you will save 100$ compared to enterprise. we rented for a week an drop off was just as fast.
I live in town and was renting for a long weekend trip. I reserved and paid online, but was then told I needed a major credit card for a $200 hold when I went to pick it up. Very frustrating (crappy policy that is not made clear up front), but the young man who helped me was super nice and it all worked out in the end. Unfortunately I didn't get his name, but I would be happy to work with him again as he was polite, professional, and very competent. The car was very nice, clean, and drove well. The price was good. When I returned the car, I went into the building and had to wait a few minutes while one of the employees, Terry (who's name I've seen mentioned negatively in the reviews), finished yelling at a customer who was just trying to understand a charge on her bill. He was incredibly rude and disrespectful to her. If my first experience had been with him I'm sure I would have walked out and would never rent from this company again! They would be wise to get rid of him if they don't want to lose business. Overall a good rating because my experience was good, but they lost a start due to Terry.
Minneapolis Airport location is actually off airport, which I wasn't told while making my reservation. The shuttle took a long time to pick us up. Shuttle driver was great and very helpful, but once we got our vehicle we were told there is a $13/day charge for a second driver. It would have been cheaper to rent on - airport from another company and avoid the shuttle hassle and extra fee for a second driver. Would recommend renting elsewhere.
Payless Car Rental is a US Car Rental based in Minneapolis, Minnesota. Payless Car Rental is located at 7542 Longfellow Ave S, Minneapolis, MN 55450, USA.
Please contact with Payless Car Rental using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Payless Car Rental opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Rental in Minneapolis