Rarely do I write a negative reviews but without a doubt this is by far the worst Hertz location in the country. As a Presidents Club customer who rents from this location 2-3 times each month on business there is one thing that is consistent, there will be a problem. No cars ready, during departure the car is flagged for repairs which necessitates a change in vehicles, painfully long departure lines & times, reservation not on the board, cars not clean, fuel not replaced, glove boxes that won't close...the list just goes on and on. It is a running joke when we arrive trying to guess what the catastrophe will be - rest assured it will be something. We have a corporate contract so no option but to grin and bear it - I can only imagine the poor customers who have no status and are infrequent renters. I rent from Hertz all over the country and no other location is like the MSP Hertz - absolutely the worst.
While the people here were nice... we rented a full-size and got a Chevy Cruze (listed as compact on Chevy's own website). How they can consider a Chevy Cruze a full size is beyond me. The prices might look okay but that's because they don't appropriately assign cars. I've experienced rental car companies trying to pass off midsize cars as full size but this is the first place where they tried to pass off a compact as a full size. Because they don't give you even close to what you paid for, I can't justify anything more than one star.
Gold members have special treatment here... this place offers gold member to select any cars available in gold section. I booked a compact and got an GM Impala.... with same price... great deal... quick and great service from Hertz staff
My rental from Hertz in Minneapolis Minnesota was outstanding. As a Gold Star member, you can choose any car in the Gold Star area, drive to the exit gate pick up your contract and you are on your way. No hassle what so ever. Great service not to mention the express return service. Try it, you will like it.
Amazing customer service! we were helped right away, they were professional, polite, enthusiastic and extremely helpful giving us directions and just went above and beyond in every area. They gave us all the information without pressuring us into any 1 particular option and spread joy and positivity!
Hertz is a US Car Rental based in Minneapolis, Minnesota. Hertz is located at 7150 Humphrey Dr, Minneapolis, MN 55450, USA.
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