But there wasn't one thing about our stay that I can say was good.
My wife and I went here on New Years Eve to celebrate and spend time with our daughter, grandson and granddaughter. We reserved a poolside room and I was very much looking forward to spending time on the pool deck and hanging out for the evening to celebrate the new year.
Booked for a convention. Rooms are updated and beds comfortable. The bell staff were very helpful, especially Chris. Helped me carry a large amount of items in and out. Pool is large and the cabana rooms are nice with indoor patio areas that made it nice for our hospitality suites. The only complaint is the lack of food options inside the hotel. The coffee shop had very limited hours and the restaurant was expensive. Fortunately there are many affordable options within walking distance. Also we had to ask daily for our patio lights to be turned on, there is no switches for people to do it yourself.
Would I recommend this hotel to friends. Not on your life. Our room was $170 and at this point I feel like it was a total waste of money. This is a tired old hotel.
First thing was it took 45 minutes to check in and then we found out we didn't have a pool side room but a second floor room with a "pool view'.
The staff was great, very attentive and helpful. There's a new section in an old section -the new section was nice. I had a few problems in the room, but they were all promptly attended to. I am a Gold Member and they had some nice perks for us. They have a shuttle to and from the airport on a regular schedule. The view from one of the top floors is quite stunning
At 6:45am we were woke up by people down by the pool that were loud and the sounds came right through our room. Even worse it woke up the kids. I figured I would go get some coffee for us and low and behold they had no complimentary coffee but a Starbucks with $3.50 medium sized cups. Went down there with a ten dollar bill, bought three coffees and had to go back for more money. I was so pissed.
The gentleman by the name Jesse who works the front desk is absolutely amazing! Perfect example of amazing customer service and pride in the company and his job. DoubleTree will be my go to from now on because of him. Highly recommend. & thanks again Jesse for really going above and beyond the expectations we had set before checking in. It was greatly appreciated. You made a great lasting impression.
Then the pool area was about 60 degrees - not kidding one bit. The hot tub was luke warm at best and while I put on my swim trunks I never once got in the pool or hot tub. It was so cold in that hotel that other guests were wearing winter jackets BY THE POOL! Our room had a little patio area out in front but we had to take the comforters off the bed and use them to keep warm. They are pet friendly and my daughter brought her dog but he wouldn't lay on the tile floor because it was so cold.
I came to this hotel for an event inside of their main ballroom. The hall is very spacious and elegant in appearance. I didn't have much interaction with the hotel staff so I can't comment much on that. They location it's fairly easy to find as is not far from the highway and around restaurants and other stores.
Doubletree By Hilton Bloomington Minneapolis South is a US Lodging based in Minneapolis, Minnesota. Doubletree By Hilton Bloomington Minneapolis South is located at 7800 Normandale Blvd, Minneapolis, MN 55439, USA.
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