Great place, awesome staff and Doctors. I am thankful that I went there, and still go there to see my Doctors. The nurses and Doctors truly seem to care. Overall great place.
This breaks my heart to complain about a nurse when all the others were so helpful and kind. Maybe ill do another review for the 99% of the nurses I encountered and leave this one alone...it is Christmas maybe she has something going on in her own life that makes her so judgemental and rude. I wish her Peace. Night shift in ICC.
My son hit his forehead on a curb and had a big gash. I took him to Children's Emergency Room and every single person that helped us through the process was absolutely wonderful. They helped keep both of us calm and explained everything very well without being condescending. I hope I won't have to go again, but if I do it will be with great confidence!
This being said, I would rate the patient care as 5-star. Went to the ER for a head laceration and received great care with no issue. Very friendly, very informative, and very good with kids. Their patient-care is their saving grace as the lack of accountability, responsiveness, and uniformity in their billing/customer service department would have lost me as a customer otherwise.
I wouldn't trust any other hospital or doctors with my son. And I live 4 hours away!! But it's worth the drive because I know he is getting the best of care!
This review is specific to their billing/customer service department. They evidently operate multiple electronic medical record systems. There was a DOB mix-up, which I corrected by sending in a copy of the birth certificate. However, I continuously had trouble accessing our account over the phone because some departments showed the corrected DOB while other departments claimed it was never corrected. Furthermore, I called to ask for clarification on some billed services. They said they would have coding review it and get back to me with a revised bill. I called after a couple weeks of no response and they told me not to worry about it and that a revised bill would be coming. A couple months pass with no update and I all of a sudden get a call from their "Collections" department telling me I have a bill past due. A bill that they promised me would be reviewed, that I would be updated on, and that would be re-issued. Another issue is that the original bill was a summary bill and was not itemized. The only way I knew what was charged was by reviewing my insurance EOB. I called and requested an itemized bill from the hospital on three separate occasions and still have not received it despite being told each time that they would be mailing it that week. Hopefully the most recent request is successful as this person even called back to verify our address.
Children S Minnesota Minneapolis Hospital is a US Hospital based in Minneapolis, Minnesota. Children S Minnesota Minneapolis Hospital is located at 2525 Chicago Ave, Minneapolis, MN 55404, USA.
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