I opened a business account here several months ago and have so far been fairly unimpressed. For one, the online banking (mobile and PC) interfaces are very clunky and inefficient - I ended up calling several times in order to get logged in the first time. The support staff is also marginal. I was told I'd have my debit card sent directly to my house when I opened the account, but that never happened. When I called to ask what was taking so long, they said they'd have the card sent to the local branch. That also never happened. The third time they got it right. If things get better I'll update my review here, but first impressions aren't great.
Not helpful
The last 4 or more years this has been a wonderful place to do business. All the staff is warm and friendly. People recognize a customer and go out of their way to accommodate guests. Service is personal and pleasant. The staff works to solve problems, not kick matters along the line. This place is reminiscent of the old-fashioned neighborhood bank, where customers and staff feel like part of a community, and not just a financial institution. The staff looks out for the financial well-being of their customers. They are not trying to sell a product or add complications to our financial concerns. Good work, Lyndale branch staff.
The level of professionalism is outstanding. We needed to set up our business account and the business Banker came to us to set everything up. Our experience with TruStone Financial has been amazing!
This is the first time that I can remember since I was had my first bank account that I felt good about that this was the best place to do my banking business with. This is a wonderful feeling for me.
Trustone Financial Federal Credit Union is a US Atm based in Minneapolis, Minnesota. Trustone Financial Federal Credit Union is located at 2817 Lyndale Ave S, Minneapolis, MN 55408, USA.
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